ouuok's Privacy Policy — Your Information Is Our Responsibility
We believe protecting your personal information is a fundamental right. Read this policy to learn how ouuok collects, uses, and keeps your data secure.
ouuok is a secure and reliable online betting and casino platform in Bangladesh. We treat the information you share with us while using our services with the utmost care. This Privacy Policy ("Policy") explains how ouuok collects your personal information, why we collect it, how we use it, and the steps we take to keep it safe.
By using any ouuok service, you are considered to have accepted the terms of this Policy. If you have any questions about any part of this Policy, please contact us before you start using our services.
Scope of Data Collection
We collect various types of information when you use the ouuok platform. The sole purpose of this collection is to improve your experience and maintain the quality of our services.
1.1 Information You Provide Directly
When you register an account on ouuok or contact us, the information you voluntarily provide includes:
- Full name and date of birth where applicable
- Mobile phone number and email address
- Payment-related information (bKash, Nagad, or Rocket number)
- Documents required for identity verification
- Information provided when contacting our support team
1.2 Automatically Collected Information
When you visit the ouuok website, certain information is collected automatically. This includes:
- IP address and browser type
- Operating system and device information
- Logs of your activity on our platform
- Cookies and related tracking data
- Session duration and page visit history
Purpose of Data Use
ouuok uses collected information only for the following legitimate purposes:
2.1 Service Operation & Improvement
- Creating, managing, and verifying your account
- Processing deposit and withdrawal transactions
- Personalizing and improving the gaming experience
- Identifying and resolving technical issues
- Testing and deploying new features
2.2 Security & Fraud Prevention
- Ensuring account security and preventing unauthorized access
- Detecting and preventing fraud, money laundering, and other illegal activity
- Supporting the enforcement of responsible gaming policies
- Age verification — confirming users are 21 years of age or older only
2.3 Communication & Customer Service
- Responding to your inquiries and complaints
- Sending important account updates
- Operating 24/7 live chat support
- Sending notifications about changes to services
Sharing Information with Third Parties
ouuok never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
3.1 Service Provider Partners
We work with trusted technology and service partners — such as payment processors (bKash, Nagad, Rocket), IT infrastructure providers, and fraud prevention platforms. These partners are required to follow strict confidentiality obligations in accordance with ouuok's guidelines and may not use the information they receive for any other purpose.
3.2 Legal Obligations
If a competent authority or court issues a lawful order, ouuok may provide the necessary information as part of its legal obligations. Even in such cases, we provide only the minimum required information.
3.3 Business Restructuring
In the event of a merger, acquisition, or asset transfer, user information may be transferred to the relevant party. In such cases, we will notify users in advance and ensure the same level of protection as described in this Policy.
Cookies & Tracking Technologies
The ouuok website uses cookies and similar technologies. Cookies are small text files stored in your browser that help our platform remember your preferences.
4.1 Types of Cookies
- Essential Cookies: Required for the basic functionality of the website; these cannot be disabled.
- Functional Cookies: Used to remember your language preferences and login status.
- Analytics Cookies: Used to understand how users interact with the site; all data is anonymous.
- Security Cookies: Used to detect and prevent fraudulent activity.
You can control or delete most cookies through your browser settings. However, disabling certain cookies may cause some ouuok services to not work properly.
Data Security Measures
ouuok has implemented industry-standard technical and organizational measures to keep your information secure:
- SSL Encryption: All data transmissions are protected by 256-bit SSL encryption.
- Access Controls: Only authorized personnel may access personal information for specific, justified purposes.
- Secure Data Centers: Data is stored on secure servers equipped with firewalls and intrusion detection systems.
- Regular Audits: Security measures are regularly tested and updated.
- Staff Training: All staff are trained on data protection and privacy.
Data Retention Period
ouuok retains your personal information only for as long as necessary to fulfil the purposes described in this Policy, or as required to comply with legal obligations. Generally:
- Information for active accounts is retained for as long as the account remains active.
- Even after an account is closed, certain information may be retained for a defined period for legal, regulatory, or security reasons.
- Transaction records are retained for the period required under financial regulations.
- Information that is no longer needed is deleted securely.
Your Rights
If you have an account with ouuok, you may exercise the following rights:
7.1 Right to Access Information
You can find out at any time what information ouuok holds about you. Contact our support team and request a copy of your information.
7.2 Right to Correct Information
If information held in your profile is incorrect or outdated, you may request that it be corrected. Keeping accurate information is in the interest of both parties.
7.3 Right to Delete Information
Where there is no valid legal or regulatory obligation preventing it, you may request the deletion of your personal information. Please note that for active accounts, this may initiate the account closure process.
7.4 Right to Object to Processing
In certain circumstances, you may object to the processing of your information. However, this may affect the provision of services.
To exercise these rights, contact us by email: [email protected]
Privacy of Minors
ouuok's services are for users aged 21 and above only. We do not knowingly collect personal information from minors. If information from a child or minor is accidentally collected, we will delete it immediately and close the associated account. If you become aware of such an incident, please notify us at [email protected].
International Data Transfers
On occasion, your information may be stored or processed outside your country. Wherever your information is transferred, ouuok ensures that the same level of protection described in this Privacy Policy continues to apply.
Changes to This Policy
ouuok may update this Privacy Policy when necessary. For any significant changes, we will notify you in advance by email or through the platform. The date of each version will be noted at the top of the page. Continuing to use the service after a change is made will be considered acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, ouuok's support team is available around the clock:
- Email: [email protected]
- Live Chat: Available 24/7 (in Bengali and English)
We do our best to respond to your requests as quickly as possible. ouuok always respects your privacy and treats the protection of your information as its highest priority.